V. Shipping & Delivery

Once the order has been confirmed and payment accepted, IKIAN shall provide its shipping company with all the information relative to the purchaser’s order, within a maximum of 2-6 working days.

The shipping company is under contract with IKIAN to deliver the order to the purchaser’s address as provided by IKIAN.

For deliveries outside of Metropolitan France, the customer shall pay any import duties, customs’ dues, value added tax and any other taxes payable according to the laws of the country into which the order is received.

IKIAN denies all legal responsibility for a customer’s unpaid taxes and duties.

Shipping charges (ex 1 pair Ikitabi Coba 500g) are as follows:

France UE EUROPE US / CANADA OCEANIA ASIE AFRIQUE
7,00 € 12,00 € 15,00 € 16,00 € 20,00 € 19,00 € 25,00 €

 


Shipping fees are free of charge for purchases over 150 € (France), 250 € (rest of the world). NB This offer is not valid for returned goods.

Delivery will be made within the time-frame agreed on with the customer. The package will be handed directly to the recipient as per the order details, or in case of absence, to another person, as authorized by the customer.

Eventual delays do not entitle the purchaser to claim damages or compensation of any sort.

If a product presents obvious defects, the customer is entitled to return it, in line with our returns policy as stated in this document.

Force majeure: the vendor shall not be held liable for delivery failure in cases of force majeure such as war, riots, fire, strike action, accidents and restocking failures.  

Always check your parcel on delivery.

For reasons of product availability, orders may be shipped in several packages. In such cases the customer pays for a single delivery only. If the customer wishes the order to be delivered to two different addresses, two orders must be placed and the corresponding shipping charges paid.